IT Management » Time to Step It Up, EAs

Organizations are benefiting from embracing TOGAF, but what are enterprise architects doing to enhance their strategic value? "This is a time for the enterprise architects to really step up to the plate and be accountable for real performance influence on the organization's bottom line," said The Open Group's Jason Uppal. The Open Group Architecture Framework (TOGAF) is maturing, and enterprise architects and business leaders are advancing and...

Internet » Managing the Customer Service Revolution

Social networking and mobile devices have changed customer expectations in regard to service and support. These new pressures have lead to both innovation and disruption in customer service. But when you strip away all the technology, what matters is that you're taking care of the customer faster than ever before. In today's increasingly connected world, that wins customer loyalty and creates a huge competitive advantage. During the past few years,...

Computing » A Big Round of Face-Palms For HP

The Linux-oriented blogosphere reacted swiftly to HP's news that it's cutting webOS devices and mulling the sale of its PC division. A brief sound-bite sampler: "No competent management left," "HP blinked," "What were they thinking?" "Now it's simply too late," and "It'll be sad to see them go." Suffice it to say, then, this was not a popular decision among Linux lovers. Life tends to be pretty exciting even in an ordinary week here in the Linux...

Computing » Birth of Googorola, Rebirth of Compaq, Death of RIM

There is no doubt that last week was a world-changing week. We entered it with Apple dominant, Android trending, and the PC vendors stable. We ended with Android as we know it effectively dead, a new company -- Googorola -- that will eventually mimic Apple, a vastly more-focused HP, and a new/old PC company being reborn (Compaq). Microsoft is in a better position -- and this is a common comment -- if it can just execute. Last week's announcement...